Shipping instructions

We make it simple and affordable to get your device repaired no matter where you live in Australia.

Return Shipping is free for all packages that are under 3kg. For packages over 3kg you will be charged according to our discounted price from Australia Post.

When we receive your device we will diagnose the exact problem or problems and inform you of the cost to repair it. If you agree with the suggested repair, your device will be repaired and sent back to you. If you decide not to go ahead with the suggested repair or your device is deemed "not repairable", there will be a $20 diagnostic fee charged to you.

Just follow the simple instructions below and in most cases your device will be repaired and back in your hand in about 48 hours.

4 Simple Steps for nationwide repairs in 48 hours
  • Print and fill out our repair form

    Print and fill out our repair form

    Download the form here. If you can't print the form, just send a paper with your device with your name, address, phone number and briefly describe the problem with your device. By sending your device you agree to the terms and conditions in the form.

  • Send your device

    Send your device

    Please call 1300 309 318 to find the nearest location. Return Shipping is free for all packages under 3kg and highly discounted for larger packages.

    Note: In case your battery is removable (ex.Samsung) please remove it and send it separately along with your device 

    Send your device to:
    Shop 7 , 160 St Georges Terrace , Perth WA 6000

  • Inform and repair

    Inform and repair

    We will contact you to inform you the cost of your repair. After approval, we will immediately repair and ship back your device the same day for most repairs. Motherboard repairs, liquid damage and a few other difficult repairs can take from 1-14 days to ship back.

  • Make payment

    Make payment

    You can pay by Credit Card and  If you choose to pay through bank transfer or PayPal. Your device will be shipped after the payment has been received.

    Fixpress, the easiest, fastest and most affordable option to get your device repaired fast!

    If you have questions, please call us at 1300 309 318


Why Choose Fixpress

Chip Level Repairs

We have some of the best specialized technicians trained at chip level electronics repairs in the world. That means we can repair just about any device motherboard. If your device is wet, smashed or has some other motherboard damage, we can usually fix it!